#8
From: Matek_Service service@mateksys.com
To: “Oleg Borodin” onborodin@gmail.com
Subject: Re: Re: Burned FCHUB-VTXKaliningrad
Date: Fri, 20 Nov 2020 19:37:15 +0800
Organization: Matek Systems
Received it.
We have your parcel to our forwarder
Matek_Service
#7
From: Oleg Borodin
Date: 2020-11-20 18:54
To: Matek_Service; borodin
Subject: Re: Burned FCHUB-VTX
Hi!
Do you see my payment to info@mateksys.com?
Oleg.
#6
From: Oleg Borodin onborodin@gmail.com
To: Matek_Service service@mateksys.com, borodin@unix7.org
Subject: Re: Burned FCHUB-VTX
Date: Thu, 19 Nov 2020 12:11:04 +0200
Post small parcel to Russia, USD12, around 30days
Our Paypal: info@mateksys.com
I sent $12 to info@mateksys.com.
Please, see screenshot in attachment.
My address in payment notes.
Not strange that electronic componnets can die without explanation,
particularly early in their life. We offer 3 months warranty like
most of manufacturers do in this RC hobby industry. Similarly, If
you buy a phone, open the package after one year. then you find it
not working. I don't think they can offer you warranty.
If the computer board fails after 1 hour of operation, then the
reasons are
1 poor design for operating conditions
2 poor quality process & control in manufacturing
3 shipping damage
4 mistakes during integration and operation
A significant number of quadcopter collectors may be illiterate in
electronics and software. Some of them may be just idiots.
But my experience is 20 years in the software industry, I write
software for networked machines and machine tools.
I exclude points 3 and 4.
Matek creates hardware and microcode for a complex specific segment,
micro-aviation. In general, high-quality and solid.
I would not compare his products to a consumer computers sold at a
checkout in supermarkets.
This is higher.
–
With best regards,
Oleg Borodin
Software engineer
+7-952-058-72-64
#5
From: Matek_Service service@mateksys.com
To: “Oleg Borodin” onborodin@gmail.com
Subject: Re: Re: Burned FCHUB-VTX
Date: Thu, 19 Nov 2020 16:56:06 +0800
Organization: Matek Systems
Not strange that electronic componnets can die without explanation,
particularly early in their life. We offer 3 months warranty like
most of manufacturers do in this RC hobby industry. Similarly, If you
buy a phone, open the package after one year. then you find it not
working. I don't think they can offer you warranty.
Post small parcel to Russia, USD12, around 30days
Our Paypal: info@mateksys.com
Matek_Service
#4
From: Oleg Borodin onborodin@gmail.com
To: Matek_Service service@mateksys.com
Subject: Re: Burned FCHUB-VTX
Date: Thu, 19 Nov 2020 10:02:37 +0200
Hi!
Sorry, we can't offer free replacement for products outside warranty
window. An exception could be made if you pay one way shipping
fees.
I can pay for shipping. No problem. I can buy a new stack and have
already looked one.
But is it normal for the equipment to fail after 1.5 hours
of total operation?
I made only first test flights
https://youtu.be/-mMcZygh_o8
https://youtu.be/0PB5AqjUkR0
https://youtu.be/3_FEga_FqVg
https://youtu.be/yKXnIpPlmFw
And the next day, when the power was connected, I had rubbish on my
hands. This is a good story for newsgroups and forums.
I am very disappointed. I hoped that Matek equipment is reliable.
It is logical that I asked about a replacement in this situation.
Will you be able to send a replacement if I pay for shipping or is bad
idea?
–
With best regards,
Oleg Borodin
Software engineer
+7-952-058-72-64
#3
From: Matek_Service service@mateksys.com
To: “Oleg Borodin” onborodin@gmail.com
Subject: Re: Re: Burned FCHUB-VTX
Date: Thu, 19 Nov 2020 10:46:20 +0800
Organization: Matek Systems
Sorry, we can't offer free replacement for products outside warranty
window. An exception could be made if you pay one way shipping fees.
Pls check out our warranty policy in this page
http://www.mateksys.com/?page_id=1122
Matek_Service
#2
From: Oleg Borodin onborodin@gmail.com
To: Matek_Service service@mateksys.com
Cc: borodin@unix7.org
Subject: Re: Burned FCHUB-VTX
Date: Wed, 18 Nov 2020 18:36:41 +0200
When and where did you buy it from?
If the purchase date is within 3 months, pls contact the dealer to
arrange a replacement of FCHUB-VTX
I bought this stack on 2020-07-09.
Order information attached.
I assure you, the refusal is not my fault - I am an old engineer,
and know about the limitations-requirements of complex systems.
I am very careful and really want to fly, and not waste time on
proceedings, your time and mine.
For a while, I tuned in and did not touch the 5“ quadcopter with the
stack and only flew with light 3” quadcopter.
Until I bought Skyzone FPV goggles instead of a Eachine DM helmet.
Five or six quadcopter tests in yard of a
house, and one “big” neat test flight in a field (I can send all
records of the flight), and the VTX/transmitter board was out of
order.
I understand one case is not an indicator, but can I trust in the
future?
And can you arrange for a warranty replacement the transmitter?
–
With best regards,
Oleg Borodin
Software engineer
+7-952-058-72-64
#1
From: Matek_Service service@mateksys.com
To: “Oleg Borodin” onborodin@gmail.com
Subject: Re: Re: Burned FCHUB-VTX
Date: Wed, 18 Nov 2020 22:56:07 +0800
Organization: Matek Systems
When and where did you buy it from?
If the purchase date is within 3 months, pls contact the dealer to
arrange a replacement of FCHUB-VTX
Matek_Service