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Corporate Contact Centre PBX

Targets

  • PBX for call centre

Requrements

Hold income call Yes
Park income call Yes
Blind transfer Option rejected
Transfer with cosultation and return Yes (#NNN, *1, *2, *3)
Record of income calls Yes, currently wo external access.
Dynamic registration of agents Yes
Call log viewer Work in progress
Income call route from schedule Done
Tranks to contracted voip providers Work in progress
Web access to voice records In plan

ToDo

  • Short registration code - 11/12, 14/15
  • PBX web log resolver/shower (MiniPBX), draft release

User docs

Devel examples

PBX09